Frequently Asked Questions

Why doesn't Go Cuotas appear in the Payment Methods? 
This may be because your store's currency is not configured in Argentine Pesos, or it could also be due to Invalid Credentials.

What do my customers need to pay with Go Cuotas?
Your customers will need an account with Go Cuotas and an associated Debit Card.

Why do I see canceled orders with the message 'Order canceled. Payment expiration time'?
This occurs when customers initiate a payment but never complete it. After 30 minutes, Magento / Go Cuotas processes the cancellation of orders.

Can I stop offering Go Cuotas as a payment method?
Certainly, if you wish to hide Go Cuotas from the payment methods, you just need to deactivate the method from MageRocket > Go Cuotas > Configuration > Enable = No or Stores > Configuration > Sales > Payment Methods.